Service Manager 2012 - Preview

There's a new contestant on the scene for being my first customer to receive a little System Center 2012 customization work.  The customer is looking for a little bit of help with Service Manager out of the System Center toolset.  Sadly, I don't know anything about what the customer is looking for, just a general statement that they are looking  for customizations.

As I get details of the engagement and the solution that I'll provide, more details will follow.